Privacy Policy

Last updated: January 2026. This policy applies to Vertex Hardware Solutions LLC ("we", "us") and to this website.

Information we collect

• Contact and enquiry information you provide through our contact form, quote request form, email, or telephone — such as your name, company name, email address, phone number, and the details of your enquiry.
• Order and billing information provided at checkout, such as billing name, billing address, and the service purchased.
• Account information where we provide you with access to a client system, limited to what is needed to operate that access.
• Technical information collected automatically, such as IP address, browser type, device type, referring pages, and pages visited.

Payment processing

Card payments are processed by a third-party, PCI DSS compliant payment provider using a hosted payment page. We do not receive or store full card numbers, expiry data, or CVV/security codes on our servers, and sensitive authentication data is not retained after authorization. We receive only limited transaction information such as the reference, amount, status, and billing contact details needed for our records.

How we use information

• To respond to enquiries and prepare quotes
• To deliver, support, and invoice the services you have engaged us for
• To operate, secure, and improve this website
• To meet accounting, tax, and other legal obligations
• To detect and prevent fraud and abuse of our forms and systems

Cookies and analytics

We use cookies and similar technologies as described in our Cookie Policy. Where analytics are used, they help us understand aggregate site usage. You can control cookies through your browser settings.

Third-party service providers

We share information with service providers who support our operations — for example hosting providers, email providers, and our payment provider — only to the extent needed to perform their function. We do not sell personal information.

Data retention

We keep personal information only as long as needed for the purpose it was collected, including any period required for contractual, accounting, tax, or legal purposes, after which it is deleted or anonymized.

Security practices

We use HTTPS/TLS encryption in transit, access controls, input validation, dependency updates, logging, and secure third-party payment processing. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your rights

Depending on where you live, you may have rights to request access to, correction of, or deletion of your personal information, and to object to or restrict certain processing. To make a request, contact us using the details below. We may need to verify your identity before responding.

Children's privacy

Our services are directed at businesses and organizations. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, contact us and we will delete it.

International visitors

Our operations are based in the United States. If you contact us from outside the U.S., your information may be processed in the United States.

Changes to this policy

We may update this policy from time to time. The "last updated" date above reflects the most recent revision.

Contact for privacy enquiries

Vertex Hardware Solutions LLC, 57 Jiggs St, Westport, MA 02790, USA. Email support@vertexhardwaresolutions.space or call 318-929-6998.

Note: This policy is provided for transparency and does not constitute legal advice. Legal obligations vary by jurisdiction, activity, and customer base. This document should be reviewed by qualified U.S. legal counsel before publication.