Refund & Cancellation Policy

Last updated: January 2026. This policy applies to services purchased from Vertex Hardware Solutions LLC. Where a signed project agreement contains different terms, that agreement takes precedence.

Consultations

Consultation sessions may be rescheduled or cancelled with at least 48 hours' notice before the scheduled time for a full refund. Cancellations with less notice, or missed sessions, are non-refundable because the time has been reserved.

Discovery and scoping packages

If a discovery package is cancelled before work begins, it is refunded in full. Once workshops or documentation work have started, refunds are calculated on the portion of work not yet performed.

Project deposits

Deposits reserve development capacity. A deposit is refundable in full if the project is cancelled at least 14 days before the agreed start date. After that point, the deposit is applied against work performed and reserved capacity, and any unused balance is refunded.

Development work in progress

Completed and in-progress development work is billable and is not refundable. If an engagement ends early, we invoice for work performed to the termination date and refund any prepaid amount that exceeds it.

Maintenance retainers

Monthly retainers may be cancelled with 30 days' written notice. The current billing period is not refunded, and support continues until the end of that period. Unused hours within a period do not carry over unless the agreement states otherwise.

Third-party costs

Amounts paid on your behalf to third parties — such as hosting, licenses, app store fees, or domain registrations — are non-refundable once incurred.

How to request a refund

Email support@vertexhardwaresolutions.space with your order reference, the service purchased, the date of payment, and the reason for the request. We acknowledge requests within 3 business days and aim to make a decision within 10 business days.

How refunds are issued

Approved refunds are returned through the original payment method via our payment provider. The time for funds to appear depends on your card issuer or bank.

Disputes

If you are dissatisfied with a deliverable, contact us before raising a chargeback so we can review the issue. Most concerns can be resolved through correction or rework.

Contact

Vertex Hardware Solutions LLC, 57 Jiggs St, Westport, MA 02790, USA. Email support@vertexhardwaresolutions.space or call 318-929-6998.

Note: This policy is general information, not legal advice, and should be reviewed by qualified U.S. legal counsel before publication.